THE PINKIE
PROMISE.

All sales are final.

Pinkie Promise Cosmetics does not offer refunds or returns. However, eligible customers may receive store credit or a replacement for qualifying order issues.

Please contact us within 48 hours of delivery at pinkiepromisecosmetics@gmail.com if you experience an issue with your order.

Any remedy required by applicable law will be provided.

All orders require up to 14 business days for processing before shipment.

We ship within the United States and internationally. Shipping rates and available options are provided at checkout.

We do not offer exchanges for change of mind or incorrect product selection.

If you receive an incorrect or defective item, please contact us within 48 hours of delivery so we can review your order and determine an eligible replacement or store credit.

Shipping times may vary depending on the destination, carrier, and customs processing.

Received a damaged package? Please contact us within 48 hours of delivery at pinkiepromisecosmetics@gmail.com .

Please include your order number and clear photos of the damaged package and product so we can review your claim.

After reviewing your request, Pinkie Promise Cosmetics may offer a replacement or store credit for eligible claims.

Please do not dispose of the damaged item or send anything back without contacting us first.